Receptionist and Hospitality Assistant

We are currently seeking a fun loving, motivated, energetic individual to join the team working Reception. The ideal candidate will be well-traveled, have knowledge of hostel culture, local visitor information, culinary recommendations and travel event information.

**International students are not eligible due to funding requirements . Must be under the age of 30 and a permanent resident of Canada (Qualifications for the position under Canada Summer Jobs)

**Please submit full resume with a little introduction about yourself.

Responsibilities:

• Knowledge of local tourism activities and promote access to outdoor gear rental and local outdoor tourism agencies considered an asset
• Ensuring a calm and welcoming atmosphere for guests – guests are priority taken care of – escorting guests to where they need to go, giving run downs of the business as per welcoming list
• Daily room checks, bi-hourly checks
• Reception duties, opening as per opening SOP, closing as per closing SOP
• Ensure laundry is completed by the end of shift
• Prepare rooms, arrange decorations, media equipment, and furniture for social or business functions
• Manage guest inquiries and bookings via phone, email, and in-person
• Answer telephones and respond to customer inquiries
• Ensure accurate billing and payment processing
• Operates cash register and general administrative duties
• Check guests in and out of system, including deleting and inputting door codes accurately
• Maintain a clean and organized front desk area
• Work closely with housekeeping and maintenance staff to ensure guest rooms and public areas are well-maintained
• General duties include tidying/cleaning washrooms, kitchen bar and public areas

Job Specifications:

• Able to work independantly and as a team
• Heavy lifting involved (approximately 40lbs)
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and able to maintain accurate records
• Professional attitude and physical stamina required
• Secondary school diploma
• Professional and courteous demeanor
• First Aid Certification considered an asset
• Mandatory WHIMIS
• Mandatory SmartServe
• Preference will be given to candidates that are bilingual, know the local area and have a vested interest in outdoor adventure.
• Operate computer systems and basic knowledge of Excel, Microsoft and Outlook.
• Able to problem solve possible booking, guest issues
• Expected Availablity – Shifts may fall between 9am-10pm, evenings and weekends

Hours will start as Part-time and move into Full-time when the busier season starts from July-September, under the Canada Summer Jobs Program (35 hrs/week).
Job Type: Full-time
Pay: $16.80 per hour
Expected hours: No more than 35 per week

Schedule:

Day shift
Evening shift
Monday to Friday
Weekends as needed

Application question(s):

Are you under the age on 30? (Qualifications for the position under Canada Summer Jobs)
Are you a Permenant Resident of Canada? (Qualifications for the position under Canada Summer Jobs)
Do you have your SmartServe?

Work Location: In person