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Receptionist and Hospitality Assistant

  • Full Time
  • Anywhere
  • $16.80 per hour CAD / Year
  • August 1, 2024
  • Salary/Pay: $16.80 per hour

The Haven Hostel
226 Ambrose St.

We are currently seeking a fun loving, motivated, energetic individual to join the team working Reception. The ideal candidate will be well-traveled, have knowledge of hostel culture, local visitor information, culinary recommendations and travel event information.

**International students are not eligible due to funding requirements . Must be under the age of 30 and a permanent resident of Canada (Qualifications for the position under Canada Summer Jobs)

**Please submit full resume with a little introduction about yourself.


  • Knowledge of local tourism activities and promote access to outdoor gear rental and local outdoor tourism agencies considered an asset
  • Ensuring a calm and welcoming atmosphere for guests – guests are priority taken care of – escorting guests to where they need to go, giving run downs of the business as per welcoming list
  • Daily room checks, bi-hourly checks
  • Reception duties, opening as per opening SOP, closing as per closing SOP
  • Ensure laundry is completed by the end of shift
  • Prepare rooms, arrange decorations, media equipment, and furniture for social or business functions
  • Manage guest inquiries and bookings via phone, email, and in-person
  • Answer telephones and respond to customer inquiries
  • Ensure accurate billing and payment processing
  • Operates cash register and general administrative duties
  • Check guests in and out of system, including deleting and inputting door codes accurately
  • Maintain a clean and organized front desk area
  • Work closely with housekeeping and maintenance staff to ensure guest rooms and public areas are well-maintained
  • General duties include tidying/cleaning washrooms, kitchen bar and public areas

Job Specifications:

  • Able to work independantly and as a team
  • Heavy lifting involved (approximately 40lbs)
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented and able to maintain accurate records
  • Professional attitude and physical stamina required
  • Secondary school diploma
  • Professional and courteous demeanor
  • First Aid Certification considered an asset
  • Mandatory WHIMIS
  • Mandatory SmartServe
  • Preference will be given to candidates that are bilingual, know the local area and have a vested interest in outdoor adventure.
  • Operate computer systems and basic knowledge of Excel, Microsoft and Outlook.
  • Able to problem solve possible booking, guest issues
  • Expected Availablity – Shifts may fall between 9am-10pm, evenings and weekends

Hours will start as Part-time and move into Full-time when the busier season starts from July-September, under the Canada Summer Jobs Program (35 hrs/week).
Job Type: Full-time
Pay: $16.80 per hour
Expected hours: No more than 35 per week


Day shift
Evening shift
Monday to Friday
Weekends as needed

Application question(s):

Are you under the age on 30? (Qualifications for the position under Canada Summer Jobs)
Are you a Permenant Resident of Canada? (Qualifications for the position under Canada Summer Jobs)
Do you have your SmartServe?

Work Location: In person

Upload your resume or any other relevant files.

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