BUSINESS DEVELOPMENT ASSISTANT

Smart Modular Canada is a modular buildings manufacturer. From micro homes to hotels, we build to last. We are a fast-growing energetic company building quality homes and buildings for all Northern Ontario and beyond. Our philosophy is one of a family atmosphere with great people to work with. We offer a climate-controlled experience when working within the factory, with competitive wages, a benefit plan, and soon, a retirement program. Here craftspeople have a regular schedule, are not dependent on weather conditions, and do not have the headaches associated with repair/emergency work. Come build your future with us!

 

GENERAL JOB DESCRIPTION
The Business Development Assistant, or BDA, acts as a liaison, provides product/services information, answers questions, and resolves any emerging problems that our customer might face with accuracy and efficiency.  BDAs gather customer feedback. Their target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.  The BDA calculates costs of construction projects, from class D to class A estimates. They collect and analyze data according to a series of useful variables, are very comfortable with numbers and analytical. They must have great attention to detail and excellent communication skills. The goal is to convert leads to projects.

 

DUTIES AND RESPONSIBILITIES
·        Manage incoming phone calls

·        Follow-up on business development leads

·        Identify and manage customers’ expectations to achieve satisfaction

·        Build sustainable relationships and trust with customer accounts through open and interactive communication

·        Provide accurate, valid and complete information by using the right methods/tools

·        Meet personal/business development team targets and quotas

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

·        Take the extra mile to engage customers

·        Acquire understanding of the requirements of the project/program at hand

·        Produce valid estimates

·        Review documents or consult experts to collect all necessary data

·        Prepare detailed bids for submission to appropriate parties

 

QUALIFICATIONS FOR THE JOB
Education:

·        Degree or diploma in architecture, engineering, construction science or relevant field

·        Construction Estimator Certified (CEC), Professional Quantity Surveyor (PQS), or other qualification will be a plus

Experience:

·        Proven customer support experience or experience as a Client Service Representative or Inside Sales

·        Proven experience as construction estimator

 

KEY COMPETENCIES
·        Strong phone contact handling skills and active listening

·        Familiarity with CRM systems and practices

·        Customer orientation and ability to adapt/respond to different types of characters

·        Excellent communication and presentation skills

·        Ability to multi-task, prioritize, and manage time effectively

·        Basic understanding of accounting and project management concepts

·        Comfortable with numbers and technology

·        Excellent knowledge of software like MS Office and MS Projects

·        Great attention to detail

·        Excellent communication and negotiation abilities

·        Well-organized and reliable