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Female Lab worker

Member Solutions Representative

  • Part Time
  • Thunder Bay, ON
  • 18.65 CAD / Year
  • Applications have closed.
  • Salary/Pay: 18.65

Bay Credit Union

Duties and Responsibilities

  • Provides assistance by listening to members, identifying needs, and providing appropriate financial services.
  • Identifies opportunities for cross selling credit union products; provides knowledgeable product information to member; assists member with necessary application forms; and, when different skills/knowledge is required, refers member to appropriate credit union employee for further member care.
  • Assists in managing risk by ensuring that all deposit, investment and credit card services meet regulatory and credit union policy requirements such as identification and source(s) of funds; reports any unusual occurrences or fraudulent activity to next level management upon discovery.
  • Resolves problems with members’ accounts quickly and to member satisfaction; when appropriate, escalates issues to next level management.
  • Ensures cash drawer is accurate at all times; balances cash drawer at the end of each day.
  • Assists with administrative tasks including sorting mail and courier bags, producing reports and based on report information, following up with required action, and contacting members.
  • Assists with processing ATM and or night deposit transactions as required.
  • Contributes to the overall business objectives of the credit union by striving to reach branch and campaign targets; keeps up to date on target status.
  • Keeps up to date with all changes and new products in order to provide the best service possible.
  • Performs other duties as assigned by next level management as, and when, required.

Position Specific Competencies

Initiative –   taking action and/or proactively creating opportunities resolve or prevent problems.

Problem Solving and Judgment – ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions.

Self Confidence – belief in one’s own capability to accomplish a task and select an effective approach to a task or problem.

Information Seeking –  Is taking action to uncover details and improve one’s understanding of situations or issues. It is driven by a desire to know more about a situation, an event, a problem, or other things.

Conceptual Thinking – Is the ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. It includes using creative or inductive reasoning.

Impact and Influence – Is the intention to persuade, convince or influence in order to have a specific impact, make a specific impression or adopt a specific course of action. It includes the ability to anticipate and respond to the needs and concerns of others.

Communication (Listening, Understanding and Responding) – Is the ability to accurately listen and understand, and then respond appropriately when interacting with individuals and groups. Communication skills.

Results Oriented – Is the concern for working towards a standard of excellence. The standard may be one’s own past performance, an objective measure, the performance of others, challenging goals one has set or even what anyone else has done before.

Customer Service Orientation – Is the desire to help or serve and build relationships with members and/or internal customers, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer’s needs and expectations. (“Customer” includes members, internal customers or clients, suppliers, etc).

Adaptability to Change – Is the ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups. It entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation change, and changing or easily accepting changes in the organization or job requirements.

Teamwork and Co-operation – Involves working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively. These behaviours apply when one is a member of a group of people functioning as a team.

Working Conditions

  • A standard office environment is provided however due to the nature of the business, there is risk of exposure to hold-ups and threats.
  • Concentration is required when working with computer systems.
  • Member demands are constant.
  • Required to assist with branch housekeeping
  • Repetitive tasks (cash counting, computer work)

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