Restaurant Manager

ABOUT THE POSITION

We are looking for an experienced, positive, hardworking, honest, and dependable Store Manager to lead our busy Tim Hortons restaurant.

If you are passionate about guest service, enjoy working with people, and thrive in a fast-paced environment, we would love to hear from you.

As the Store Manager, you will oversee daily restaurant operations, lead and develop the team, drive sales, manage labour and costs, maintain Tim Hortons standards, and ensure an excellent guest experience.

You will receive ongoing support from the General Manager, Assistant General Manager, and Owner.

WHAT WE OFFER

Competitive pay: $30.00 per hour
Permanent, full-time employment
Opportunities for career growth and advancement
Positive, high-energy team culture
Free or discounted meals while on shift
Generous benefits package, including dental, vision, and extended health care
Overtime pay and tips where applicable
Store discounts
On-site parking
Training and development opportunities
Supportive management team

KEY RESPONSIBILITIES

Lead and oversee daily restaurant operations and ensure smooth shift execution.
Recruit, train, coach, motivate, and develop team members and supervisors to improve product knowledge, service standards, and overall performance.
Drive sales, labour efficiency, productivity, and profitability.
Provide genuine guest engagement and ensure guests receive friendly, attentive, and memorable service.
Handle guest concerns professionally and resolve issues appropriately.
Develop a strong understanding of the menu and confidently communicate menu items, promotions, and recommendations to guests.
Ensure compliance with Food Safety, Always Fresh, Coffee Standards, and company procedures.
Maintain high standards of food quality, cleanliness, sanitation, and restaurant presentation.
Manage inventory, scheduling, ordering, waste, and food costs.
Conduct store walk-throughs, audits, and follow up on corrective actions.
Communicate effectively with team members, supervisors, suppliers, and senior management.
Build a strong culture of teamwork, accountability, respect, and continuous improvement.
Lead by example and maintain a positive and professional work environment.

WHAT WE’RE LOOKING FOR

2+ years of restaurant management or supervisory experience; fast-food or quick-service restaurant experience preferred.
Several years of progressively responsible food-service experience, including team leadership, shift supervision, and restaurant management.
Post-secondary education is considered an asset.
Experience leading and supervising 5–10+ employees during a shift.
Demonstrated ability to coach, train, motivate, and hold employees accountable while maintaining service and food-safety standards.
Strong understanding of labour, sales, food-cost control, inventory, waste management, scheduling, and daily restaurant operations.
Strong leadership, communication, organizational, customer-service, and problem-solving skills.
Compassionate and customer-focused, with a genuine interest in creating positive guest experiences.
Reliable, punctual, honest, hardworking, and professional.
Strong computer and office administration skills.
Positive and energetic attitude with a genuine desire to work with and engage with people.
Passion for food, beverages, hospitality, and the restaurant industry.
Team-player mentality with the ability to lead by example.
Ability to work effectively under pressure in a fast-paced environment and meet the physical demands of the position, including prolonged standing, walking, and lifting.
Flexible availability, including days, evenings, weekends, holidays, and overtime as required.
Serv-Safe Food-handler certification and First Aid training are considered assets.

WHY JOIN US?

Our Store Managers enjoy:

Permanent, full-time employment
Competitive wages
Overtime pay
Tips where applicable
Dental, extended health, life, and vision benefits
Free or discounted food
Store discounts
On-site parking
Training and development opportunities
Career growth and advancement opportunities
Support from an experienced management team

JOIN OUR TEAM!

If you are an experienced leader who takes ownership, develops people, drives results, and takes pride in excellent guest service, we want to hear from you.

Apply today and take the next step in your management career with Tim Hortons!

To apply, either send an email with your resume to jobs.timhortonsthunderbay@gmail.com

Or

Follow the link to Job Bank: https://www.jobbank.gc.ca/jobsearch/jobposting/50311789

Benefits:

Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Store discount
Vision care

Work Location: In person