Digital Printing and Graphic Design Department

Reports To: Assistant Production Manager

Job Overview:

In this role, you will be fluent in all aspects of digital printing and pre-press processes. Your expertise in the Adobe Suite will be essential in ensuring high-quality production.

Key Responsibilities

1. Customer Service: Provide exceptional customer service, including excellent telephone skills.

2. Graphic Design: Engage in graphic design tasks as required.

3. Timeline Management: Ensure that all project timelines are met.

4. Print Production: Oversee the entire print production process, including finishing and delivery. 5. Administrative Tasks: Communicate with clients throughout the digital print workflow, from initial contact to delivery.

6. Job Specifications: Review work orders to ensure customer files and formats are accurate. 7. File Preparation: Prepare files for digital printing by checking fonts, links, color calibration, and creating bleeds and crops when necessary.

8. Equipment Operation: Operate digital print equipment efficiently.

9. Finishing Tasks: Perform cutting, laminating, folding, binding, and packaging. 10. Department Monitoring: Monitor daily requests, orders, and vendor responses. 11. Inventory Management: Check inventory levels and stock supplies as needed. 12. Team Participation: Actively participate in staff meetings.

13. Additional Duties: Perform other tasks as assigned by Assistant Production Manager.

Required Skills

● Proficient in Adobe Suite, Corel Graphics Suite, Fiery Command Workstation, Word, and Excel. ● Excellent organizational skills and attention to detail.

● Strong written and verbal communication skills with clients and team members. ● Exceptional time management skills, able to juggle multiple tasks while maintaining focus.

● Ability to work independently and collaboratively from concept to completion.

Experience and Qualifications

1. Minimum two years of digital print production experience.

2. Customer service experience in a fast-paced environment.

3. Ability to learn new software and systems quickly.

Minimum Requirements

1. High School Diploma.

2. Minimum two years of digital print production experience.

3. Ability to lift 50 lbs.

Attitude & Approach to Work

● Maintain organizational profitability while balancing customer needs.

● Exhibit a “can do” attitude and a willingness to learn.

● Embrace diversity and enjoy helping others.

● Stay calm and positive in a fast-paced environment.

● Be a natural problem solver and respond to clients with urgency.

● Take responsibility for your daily attitude and energy.

● Value going the extra mile to deliver quality service.