Reservations Agent

Description: This dynamic, multi-faceted position in the Reservations Call Centre will be responsible for providing a high level of customer-focused service. The Reservations Agent will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations and cargo system to service both existing and prospective customers. The agent will be in frequent communication with SOCC, Cargo, Counter Staff, Ramp Operation Crews and any other relevant personnel to ensure an exceptional customer experience, and to facilitate North Star Air’s mission to provide safe, affordable and reliable service.

Key Responsibilities:

Providing exceptional customer service when handling customer calls and inquiries
Booking and making changes to reservations
Creating and adjusting airway bills
Collecting payment for reservations and cargo shipments
Providing quotations for travel bookings and cargo
Assisting with any cargo inquiries
Contacting customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
Providing Flight Status updates
Upholding North Star’s Customer Service Standards to both internal and external customers
Any other related duties as assigned

What We Are Looking For:

Exceptional customer service skills
Able to communicate effectively both verbally and in writing
Basic mathematical skills
Able to work effectively both as part of a team and independently
Proficient computer skills and experience using Excel, Word, SharePoint, Teams and Email is an asset
Strong attention to detail
Effective problem solver

Excellent organizational, time management and prioritizing skills
Ability to communicate in Oji-Cree or Ojibway is an asset
Previous reservations and travel agency experience is an asset
High school diploma or equivalent is an asset

For more information on this job ad, please use the following link.

North Star Air Ltd. – Career