Supervisor-Thunder Bay

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Metis Nation of Ontario
The Thunder Bay Supervisor will play a leadership role in scheduling, tracking, delegating, assigning tasks and organizing the work of others, identifying problems and challenges with delivery or quality, and resolving or elevating as required. The Supervisor provides coaching to their team to ensure performance and quality objectives are met, motivates and deals with day to day onsite employee needs.
Daily or frequent onsite location requirements:
226 May St South (TBCC)
511 Kingsway Ave
Youth Transitional Housing at 105 Junot Ave
24 Unit Townhouse complex at 1040 Huron Ave
The Supervisor will provide Building Condition Assessments (BCA), and other building inspection services, associated reporting for the Thunder Bay Community Centre and at various times required to perform onsite inspections of residential properties at mandatory stages of construction, during tenant move-ins and move-out, checking and enforcing compliance with the reviewed permit documents, building drawings, the Ontario Building Code, related legislation or municipal by-laws and Life Safety Inspections (LSI).
The Supervisor coordinates with administrative personnel to ensure residents are following the homecare guidelines of their lease agreements, are complying with regulations and manage the general maintenance requirements of the residential properties with the largest portion of time dedicated to Thunder Bay Community Centre.
The Supervisor will perform indoor and outdoor inspections to minimize safety hazards and determine maintenance needs, photographing and documenting the Thunder Bay Community Centre, all other assigned properties, and ensures full compliance of Health and Safety Act and all other regulations.
Key Duties & Responsibilities:
Supportive Functions
Assist management in supporting team as assigned
Assist management in the onsite hiring, onboarding, training and development of assigned team members
Oversee and delegate the daily workflow, scheduling and assignments of the assigned team
Ensure that the necessary equipment is available and in working order to complete assignments
Keep team members informed about and enforce rules, regulations, policies, and objectives
Maintain detailed and accurate work records
Support the resolution of conflicts that arise among team members and/or other employees
Support the development of performance feedback and evaluations that are timely and constructive
Collaborate with the team to identify ways to improve program or Branch effectiveness and seeks approval to implements viable ideas
Other reasonable duties as may be assigned
General Responsibilities
Inspects Thunder Bay Community Centre and assigned properties on a regular basis for general maintenance assessment
Coordinate with trades and contractors to facilitate necessary maintenance activities
Address maintenance requirements for property grounds in accordance with Municipal standards
Maintain parking area – arrange with 3rd party contractors for line painting and garbage removal
Winter –secure contracts with vendors for snow removal/salting/dumping and may be required to perform salting and shoveling at times
Summer – secure contracts with vendors for weed removal and grass cutting
Ensure all annual/monthly preventative maintenance and inspection services are performed and maintain proper documentation including but not limited to HVAC, fire and elevator systems
Oversee interior janitorial services using IPS contract staff and/or 3rd party contractors
Handle walk-ins and address general concerns when required
Coordinate with MNO for onsite program events, activities and general access
Manages building security access codes and hard copy keys
Manages the phone system as well as internet access using 3rd party contractors and internal MNO IT as necessary
Oversee the installation, maintenance, and repair of equipment and machinery as instructed by management
Troubleshoot and respond onsite to after-hours emergencies (heating, security, vandalism, plumbing, etc.)
Manage parking – Enforce monthly public parking spot rentals. Ensure MNO staff have parking
Participate as part of the project team for any Capital projects undertaken at the property
Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
Must be able to lift up to 25 pounds at a time
Residential Property Responsibilities
Respond to resident maintenance complaints as a dedicated maintenance team member
Onsite and virtually inspections of approx. 150 residential homes
Identify hazard and create solutions to minimize potential safety hazards
Coordinate property maintenance with external vendors as necessary
Determined the occupancy and condition of properties
Photograph all violations or potential issues and log the actions taken
Perform six-month inspections, initial inspections before tenants moved in, move out inspections, and final inspections
Perform all other inspections as new inspection programs are acquired
Provide administrative support in the absence of the property administrator including the answering and dispatching of telephone calls as required
Provide weekly updates on open maintenance issues and ongoing capital projects
Participate in the after-hours emergency on-call schedule to insure 24-hour coverage (on rotation with other staff) on an occasional basis
Perform other duties and responsibilities as assigned by the Operations Manager or designate(s)
Must be physically able to inspect construction sites including walking properties, climbing ladders, and kneeling
Must be able to lift up to 25 pounds at a time
Operational Administration Responsibilities
Adherence to Occupational Health & Safety Act requirements, as it pertains to daily work; advises Manager of unsafe working conditions on sites and participates in investigations as required.
Responsible for the proper use of Personal Protective Equipment (PPE) on all sites, as required.
Organize workload, schedule inspections, and document inspection results, including the collection and attachment of photographs, documents, and reports in the computerized records management and tracking system.
Collaborate on responses to enquiries from the public concerning assigned PMR with the Manager
Prepare accurate detailed reports and provide all necessary documents/recommendations to the Manager for approval
Qualifications:
Previous 3 years or more experience in a similar/comparable supervisory role
A post-secondary degree in a related field or equivalent combination of education and experience
Previous experience dealing with confidential information
Demonstrated ability to leading a peer group to complete a task, deliverable or project
Demonstrated ability to quickly acquire and expand knowledge and to be flexible when leading in a demanding and dynamic environment
Ability to read and interpret basic plans
Familiarity with the Residential Tenancies Act
Experience in performing building residential or small building inspections and or related experience in the construction and renovation industry
Strong desire to act in the service of Métis Citizens, to advance and uphold rights and culture
A high degree of technology literacy and proficiency in standard office equipment
Advanced communications skills, both written and verbal
Superior organization skills and time/priority-management managing self and others including the design and implementation of project work plans
Elevated levels of problem-solving and analytical skills
Demonstrated ability to work effectively with others as a peer leader on a team
General knowledge of the construction
Valid driver’s license and reliable transportation
Knowledge of MS Office (Excel, Word) and a high degree of digital literacy. Willingness and ability to adapt to and learn new software
Demonstrated problem-solving, time management and analytical skills to prioritize workload pressures and deadlines
Experience working with HVAC, plumbing and electrical systems
Demonstrated understanding of policies, processes, practices and documentation used to deliver the Branch mandate
Preferred
A post-secondary degree or certification in business or management
Completion of a leadership development program or course
Demonstrated ability to motivate / leverage the skills of a team to complete assigned tasks and deliverables
2-years experience in real estate, insurance inspection, or property management an asset
Experience working with tenant, leasing or property management systems (Yardi, Arcori, Property Vista, etc.)
Home Inspection Certification from a recognized body in Ontario (nice to have)
Certified Energy Auditor or in the process of completing certification
Project Management Certification
Experience in reviewing residential or small building construction drawings and permit drawings
Knowledge of Métis-specific and broader indigenous tenants’ key challenges.
Knowledge of the Residential Tenancies Act, Residential Tenancies, Construction experience, Building Management Experience
Demonstrated ability to effectively maintain focus on work queues or projects with a longer time-line (Considered an Asset)
Positions at the MNO may require the following:
Current CPR/First Aid certification or ability to obtain
Completion and maintenance of police check
A reliable vehicle (or ability to rent), driver’s licence, $1,000,000 liability insurance, and a clean driving record
Flexibility to work extended hours as necessary
Ability to occasionally travel within The Thunder Bay region and Northern Ontario for limited periods of time
Ability to work extended hours and rotational on-call occasionally
To apply for this job please visit can242.dayforcehcm.com.