Operations Manager

  • Full Time
  • Anywhere
  • TBD CAD / Year
  • September 30, 2022
  • Salary/Pay: TBD

J. Provost Contracting Ltd.

Operations Manager

Location: Wawa, ON

Terms of Employment: Full-Time

Description: The Operation Manager plans, organizes, directs, controls and evaluates the operations. Ensure customer service to the quality standards of the Company.


  • Manage all aspects of Branch Operations at a high-level including efficiency, cost control, inventory management, ensuring full compliance with company policies and procedures.
  • Promotes and leads safety and environmental compliance at all times by ensuring that all safety and environmental policies and procedures are enforced.
  • Mentor and support Managers/Superintendents/Supervisors at their respective locations.
  • Discovers and secures opportunities with customers.
  • Manage quality control and assurance to ensure consistent operating performance.
  • Analyze internal processes, identify potential opportunities for increased efficiency and make recommendations to meet compliance and/or streamline work.
  • Identify and recommend process improvements to the President and Engineering Department.
  • Ensure facility operations are conducted in accordance with corporate policies and procedures.
  • Attend safety meetings on a regular basis and provide support as needed.
  • Develop and manage relationships with customer contacts, facilitating customer service and satisfaction.
  • Identify and participate in the implementation of new business opportunities and service additions.
  • Ensures that all reporting requirements are met and reports are accurate.
  • Recommend capital projects for facility improvements and cost savings.
  • Participate in hiring Management and Supervisory employees. Provide leadership to operations staff. Communicate area, divisional and
  • Company initiatives to Superintendents/Supervisors/Managers.
  • Ensure the consistent delivery of high-quality service to meet or exceed customer expectations and service standards.
  • Coach to improve the customer experience and interact with customers to obtain feedback on their experience.
  • Provide quick and effective responses and resolution to customer complaints ensuring that the problem resolution standards are understood and followed by all staff within your area of responsibility.
  • Communicate and ensure understanding of Company’s business goals, values, and strategies to Superintendent/Supervisors/Managers and Support Staff.
  • Motivate and coach the team to achieve their performance goals and support the Company’s objectives ensuring recognition of accomplishments.
  • Empower and encourage staff participation in decision making and innovation.
  • Guide employees to the resources and tools available that address customer, personal and organizational issues, queries and goals.
  • Ensure Managers/Supervisors/Superintendents are effectively trained to perform new procedures.
  • Monitor to ensure new procedures are followed and training is utilized.
  • Other duties as may be assigned within the reasonable scope of work of the position

Required Qualifications:

  • Bachelor’s degree or minimum 5 years in a management or senior supervisory role.
  • Experience with the development of policies and procedures.

Knowledge and Skills:

  • Knowledge of business, finance and management principles.
  • Bilingual written and verbal communication would be an asset
  • Developed problem solving skills sufficient to identify problems, generate solutions and decide on a course of action.
  • Ability to monitor employee satisfaction, identify deteriorating situations and take action.
  • Ability to evaluate solutions in terms of business, financial and customer impacts.
  • Basic people management skills to perform recruitment activities, develop employee capability, manage performance, coach, apply and explain HR policies and procedures.
  • Ability to establish and maintain a service environment focused on exceeding the customer’s expectations.
  • Proven leadership skills to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment leading to the achievement of business goals and superior performance.
  • Advanced Microsoft Office Suite skills


  •  The candidate must successfully complete a site pre-employment drug test as per the company policy
  •  Willing to travel; Must possess a valid driver’s license


To apply please forward resume to Ashley Coombs; acoombs@jprovost.ca












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