Front Counter Attendant

Job Summary:
The Front Counter Attendant is responsible for providing friendly and efficient customer service, taking customer orders, processing payments, preparing and serving food and beverages, and maintaining a clean and welcoming restaurant environment. The position requires teamwork, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Duties and Responsibilities:

Greet customers in a friendly and professional manner.
Take customer orders accurately at the front counter and, when required, through the drive-thru.
Explain menu items, answer customer questions, and provide assistance with selections.
Enter orders into the POS system accurately and process cash, debit, and credit payments.
Prepare and serve beverages, desserts, Blizzards, and other menu items according to company standards.
Assemble and package customer orders accurately and ensure orders are complete.
Maintain food safety, sanitation, and hygiene standards at all times.
Keep the front counter, dining area, service areas, and equipment clean and organized.
Restock cups, lids, napkins, condiments, food supplies, and other necessary items.
Respond politely to customer concerns and refer more complex issues to the supervisor or manager.
Work cooperatively with kitchen staff, supervisors, and other team members to ensure efficient service.
Follow all company policies, procedures, food safety requirements, and workplace health and safety standards.
Assist with opening and closing duties, including cleaning and restocking.
Perform other related duties as assigned by the supervisor or manager.

Working Conditions:

Fast-paced restaurant environment.
Requires standing and walking for extended periods.
May require lifting and carrying food supplies and other restaurant items.
Requires availability to work varying shifts, including evenings, weekends, and holidays as scheduled.